The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation especially as most of it has moved online. 

This  course will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this course as a re-energising time to build and expand from where you are now.

Managing Customer Service Online

SKU: AEC1049-A
£290.00 Regular Price
£203.00Sale Price
  • One you have purchased this product you will receive a workbook, pre and post test. activity sheet and course overview