The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This one-day course will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this course as a re-energizing time to build and expand from where you are now.
Managing Customer Service
One you have purchased this product you will receive a workbook, pre and post test. activity sheet and course overview