As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
CRM - An Introduction to Customer Relationship Management
One you have purchased this product you will receive a workbook, pre and post test. activity sheet and course overview